"The bag itself is great, not feeling the suspension system"
I took this bag on a 5-day trip around Cranberry Lake in the Adirondacks. I LOVE the bag itself. Great color, huge interior, very sturdy construction (straps and buckles), also waterproof zippers are excellent. Easy access to any part of the interior. And the water bottle pockets are nice and deep so bottles don't slip out.BUT, I had a problem with the "ergoActiv" suspension system. This pack is supposed to be women-specific and really comfortable for large loads. The shoulder and hip straps themselves are nice and padded, but the swinging of the pack from a hinge and the hip belt made for a problem. The bag rocked back and forth, which made it feel like double the impact with each step. Black Diamond has been really responsive about this issue. They said it could be that the pack doesn't fit me, and if we can't get it straightened out I can swap out this product for something new. They also said no other customer has complained of this problem.