"They're Chacos, of course they're great. But, the heel risers suck. Great customer service."
I bought these as my every day "work shoes" for my job leading adventures for a summer camp. After wearing them every single day for a summer doing everything from rock climbing to taking people to church on Sunday morning I only had one complaint. THE RUBBER PIECES AT THE HEEL SUCK. They rubbed on the inside of both of my feet that took much readjusting to adjust just right. However, when my pup had a day alone with one of my Chacos I called up the ReChaco store to see about repairs and the kind fellow on the phone told me they would be fixing my issue with the heel risers for free! Great customer service gives them Big Ups status in my book. I'll wear these till they fall apart, ReChaco them and then wear them out again.